Core Values

Service

We continuously seek to understand, support, and elevate our customers and colleagues. In doing so, we seek understanding over injury; we choose respect over cynicism.

Compassionate Candor

We eagerly share constructive and honest feedback, framed for the recipient’s benefit rather than our own. We always assume good faith and believe that our partners, our colleagues and Fly Louie are capable of the extraordinary.

Action

We value progress over perfection. Rapid growth and disruption are only possible by taking calculated risks. We are agents of change and we move forward decisively and with purpose.

Boldness

We are leaders and entrepreneurs. We believe there is always a way forward, and that we will be the ones to find it. We accept uncertainty and confront challenges with courage and creativity.

Inclusivity

We believe that the best ideas come from a dynamic, diverse, engaged, and empowered team. We expect every member of the team to challenge themselves and the organization toward continual improvement.